Family Support Case Manager (Band 6)

Family Support Case Manager (Band 6)
Full-time | 38 hours per week
Contract: 16 February 2026 – 15 May 2026
Hours: Monday to Friday, 9.00am – 5.00pm

We are seeking an experienced Family Support Case Manager to support vulnerable families with children and young people within a multidisciplinary service environment. This contract role focuses on child safety, wellbeing and family stability, with referrals primarily received through The Orange Door and Child Protection.

Key Responsibilities Case Management & Service Delivery

• Accept and assess referrals from The Orange Door and Child Protection
• Manage a full caseload of vulnerable families
• Conduct comprehensive assessments, including risk and crisis assessments
• Develop, implement and review case plans in collaboration with families
• Ensure interventions align with the best interests of the child
• Provide practical, emotional and educational support to parents and carers
• Advocate on behalf of families with government and community services
• Support families to access appropriate programs, services and resources

Group Programs

• Develop, facilitate and evaluate group programs for parents and children
• Deliver child-specific programs, including middle years groups
• Support children to build social, emotional and practical skills
• Promote connection to school and community

Collaboration & Stakeholder Engagement

• Work as part of a multidisciplinary team
• Liaise with community organisations, service providers and statutory bodies
• Strengthen referral pathways for vulnerable families
• Use interpreters and culturally appropriate resources as required

Documentation & Compliance

• Maintain accurate and timely case notes, assessments and reports
• Ensure all records are managed securely and confidentially
• Comply with child safety standards, privacy legislation and mandatory reporting obligations
• Work within relevant Victorian legislation and service frameworks

Continuous Improvement

• Participate in service planning, evaluation and quality improvement activities
• Use client feedback to inform service delivery
• Engage in relevant professional development and networks

Key Selection Criteria Qualifications & Experience

• Degree in Social Work, Psychology, Behavioural Science or a related field
• Demonstrated experience working with vulnerable families and children
• Strong knowledge of case management practices and risk assessment
• Experience delivering family and parenting interventions
• Experience developing and facilitating group programs

Knowledge & Skills

• Sound understanding of child safety legislation and frameworks
• Ability to work effectively with culturally and linguistically diverse communities
• Strong interpersonal and written communication skills
• Ability to manage time, prioritise workload and work autonomously
• Intermediate computer skills, including Microsoft Office and electronic record systems

Mandatory Requirements

• Current Working with Children Check
• Current National Police Check
• Current Victorian Driver’s Licence

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.