Customer Success Executive

Part-Time Customer Success Executive (10-Week Contract) – Hybrid – Chatswood

Are you a customer-focused professional with strong relationship management and CRM skills? Chandler Macleod is proud to be recruiting on behalf of a leading global organisation in the scientific publishing and information solutions space for a Customer Success Executive to join their ANZ team.

📍 Location: Chatswood (Hybrid – 3 days WFH, 1 day in-office)
⏰ Schedule: Part-time, 10 weeks | 5 hours per day, 4 days a week
📅 Start time flexibility: Must begin by 9:30–10:00 AM and finish by 5:30 PM

About the Role: This role supports key ANZ accounts and is perfect for a self-starter with project coordination or customer success experience who requires minimal direction. You’ll play a vital role in ensuring customer satisfaction and retention, all while collaborating with a passionate regional team.

Key Responsibilities:

• Manage and nurture relationships with ANZ customers to drive engagement and satisfaction.
  
  
• Respond to customer emails promptly with solutions and support.
  
  
• Create insightful usage reports for internal stakeholders.
  
  
• Work closely with two Customer Success Managers and the Account Management team.
  
  
• Maintain accurate account records and updates via CRM platforms (Salesforce experience not essential).
  
  

About You:

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
  
  
• Strong communication, organisational, and reporting skills.
  
  
• CRM experience is essential.
  
  
• Ability to work independently and manage time effectively.
  
  
• Ideal for someone experienced—not suitable for student-level applicants.
  
  

Apply Now: If you’re a proactive professional looking for a short-term, flexible opportunity in a high-performing team, we want to hear from you.

📧 Send your CV to ashish.bhetwal@chandlermacleod.com
or
👉 Click the Apply Now button to submit your application.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.