Customer Service Specialist

Chandler Macleod is proud to be partnering with Infrabuild in their recruitment of a Customer Service Specialist. Join Australia’s largest leading steel manufacturer and broaden your customer service skills within a fast paced and dynamic environment!
This role is dedicated to supporting and interacting with customers through phone and email, managing orders, and preparing quotes. You’ll actively follow up on quotes and sales opportunities, with the goal of converting them into successful sales. You’ll collaborate closely with internal teams—including marketing, warehouse, and sales—to ensure that customer expectations are not only met but exceeded. A key part of the role is to contribute to a culture of continuous improvement every day.

• Work with Infrabuild, a leading Australian manufacturer
• Competitive hourly pay rate/salary.
• Central location and positive team environment

If you are an administrator or customer service specialist looking for your next exciting opportunity, then don’t miss out on being part of a dynamic, internationally renowned organisation.

About you
Key responsibilities:

• Interact with customers via phone and email, managing orders and quotes
• Follow up on quotes and sales opportunities, aiming to convert them to sales
• Collaborate with internal teams (marketing, warehouse, sales) to meet and exceed customer expectations
• Contribute to ongoing process improvements and foster a positive, proactive work environment

Skills & Attributes:

• High attention to detail
• Customer-focused with strong problem-solving abilities
• Eagerness to grow and develop within the role

What’s in it for you?
Candidates at Chandler Macleod receive exceptional support and value from our dedicated team. Additionally, you will also reap numerous advantages working for Infrabuild, which include:

• Ongoing career development support.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

You must have a proactive attitude and be passionate about being part of a high performing team.
To submit your application for this great opporunity at Infrabuild, please APPLY now via the link above!

  At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion