Customer Service Officer - Merri-Bek City Council

Customer Service Officer
Temporary Contract (Full Time)   Location:  Northern Suburbs, Melbourne
Hours:  38 hrs/week | Monday–Friday
Contract:  23 Feb 2026 – 24 Apr 2026
Pay:  $42.52 per hour + super

We are seeking  three experienced Customer Service Officers  to join a busy local government customer service team. In this role, you will support the community across multiple channels, including  face‑to‑face, phone, email, social media, and webchat.

Key Responsibilities

• Deliver professional, empathetic and accurate customer service
• Aim for first‑contact resolution wherever possible
• Manage customer enquiries, requests and complaints
• Process payments and follow strict cash-handling procedures
• Update records and log requests using internal CRM systems
• Assist with front counter, reception, digital queries and general office tasks
• Work collaboratively with a supportive team across various council locations

About You

• Previous experience in  customer service  and  contact centre  environments
• Confident in face‑to‑face service and cash‑handling
• Strong communication skills – verbal and written
• Resilient, calm under pressure, and able to manage challenging customer interactions
• Ability to learn new systems quickly (Microsoft Office + CRM systems)
• Motivated, team‑focused, and committed to delivering high‑quality service

Why Apply?

• Full-time temporary assignment
• Diverse, community-focused role
• Supportive team environment
• Opportunity to gain experience within a local government setting

Apply now  if you have the customer service experience and professionalism to support a busy frontline team.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.