Customer Service Officer

Dive Into a Fun Career – Customer Service Officer at the Pools!
Love being around people and making a splash? We’re looking for a friendly, enthusiastic Customer Service Officer to join our pool team! From greeting customers and running the kiosk, to helping with programs, events, and facility management – no two days are the same.

What You’ll Be Doing:

• Welcoming customers and providing top-notch service at reception and kiosk
• Managing bookings, program registrations, and facility inquiries
• Handling cash, processing fees, and keeping records accurate
• Spot cleaning, maintaining facilities, and keeping everything running smoothly
• Assisting with admin tasks, stock orders, and incident reporting
• Supporting the team in day-to-day operations – flexibility is key!

What We’re Looking For:

• Experience in face-to-face customer service
• Current First Aid and CPR certificates
• Working with Children Check
• Friendly, approachable, and able to handle tricky situations with a smile

Bonus Points:

• Admin, hospitality, or fitness qualifications
• Pool lifeguard certificate or willingness to obtain
• Experience in a leisure or recreational setting

If you’re ready to jump into a role where no two days are the same and every customer leaves smiling, we want to hear from you! For a confidential discussion, contact Neva on (02) 6691 9100 or Email: neva.niland@chandlermacleod.com

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.  You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.