Customer Service Officer

About the Opportunity
We are partnering with a Victorian State Government department responsible for delivering vital programs and services across energy, environment, climate action, agriculture, water and public land management.

They are seeking a proactive and service‑driven Service Delivery Officer to provide high‑quality customer service, administrative support, and site coordination across a busy regional office.

This role plays a key part in enabling smooth day‑to‑day operations and supporting staff and stakeholders across the region. It’s well suited to someone who enjoys variety, problem‑solving, and working in a fast‑paced and community‑focused environment.

Key Responsibilities
In this role, you will:

• Deliver excellent internal and external customer service across the site and region
• Coordinate daily administrative and site management functions (mail services, consumables, security registers, database updates, etc.)
• Support fleet management activities, including log sheets, utilisation reporting, vehicle maintenance and replacement coordination
• Assist with facilities management by logging and tracking maintenance requests, liaising with contractors, and communicating on-site impacts
• Provide administrative and project support to the Program Manager and broader Regional Services team
• Maintain accurate records in line with departmental processes
• Support staff with access to fleet, meeting rooms, and other site services
• Help create a culturally safe, inclusive and respectful working environment free from racism and discrimination

About You
You are an organised, adaptable professional who enjoys helping others and keeping a workplace running smoothly. You can confidently manage competing priorities and communicate well with a wide range of people.

You will ideally bring:

• Strong customer service and stakeholder engagement experience
• Administration or site services coordination experience (highly regarded)
• Confidence using MS Office (Word, Excel, PowerPoint, OneNote, Outlook, SharePoint)
• Ability to apply critical thinking and solve problems within guidelines
• Strong attention to detail and experience maintaining accurate records
• Ability to prioritise tasks, manage workflows and deliver to deadlines

Why You’ll Love This Role

• Work within a department delivering meaningful outcomes for Victorian communities
• Fast‑paced, varied role supporting staff, stakeholders and regional operations
• Supportive, values‑driven culture promoting teamwork, wellbeing, service excellence and safety
• Inclusive and diverse workplace committed to cultural safety, accessibility and equal opportunity

Pre‑Employment Requirements As this is a Victorian State Government role, the successful candidate will be required to complete:

• National Police Check
• Pre‑employment screening and reference checks
• Declaration & Consent form
• Probation period for non‑VPS applicants

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.