Customer Service Officer

Customer Service Officer

Join our client within the local government. This flexible, part-time role offers approximately 5 hours per day, up to 5 days a week, across sites including Broadmeadows, Craigieburn, Mickleham North, and Sunbury. Be the friendly face and voice of the Council, providing support via phone, email, and face-to-face contacts to a diverse community.

Contract Length: ASAP to May 2026
Hourly rate - $37.35

Key Skills & Experience:

• Proven high-level customer service experience in multi-channel environments such as contact centers or retail
• Strong communication and interpersonal skills for engaging with diverse community members
• Ability to handle difficult situations professionally and with good judgment
• Use of Microsoft Office, customer management, and request tracking systems
• Flexibility to work shifts starting between 9-11 AM and travel between sites

Nice to Have:

• Multilingual skills in languages spoken within area(e.g., Arabic, Assyrian, Farsi, Greek, Hindi, Italian, Mandarin, Nepali, Punjabi, Turkish, Urdu, Vietnamese)
• Experience working with Aboriginal and Torres Strait Islander communities
• Administrative or cashiering background

Qualifications:

• Experience in customer service, call centers, or administrative roles
• A Certificate in Customer Service or a related field (preferred but optional)

Additional Requirements:

• Travel across various sites for coverage (must have own car and license)
• Start shifts flexibly within required hours
• Commitment to respectful and inclusive service
• Adherence to Workplace Health and Safety policies

If you’re passionate about serving your community, thrive in fast-paced environments, and want to make a difference, apply now to join our highly sought client as a Customer Service Officer!



At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.