Customer Service Officer

Customer Service Officer – Maternity Leave Contract

Do you love helping people, solving problems, and being the friendly face (or voice) that makes someone’s day easier? We’re looking for a motivated and approachable Customer Service Officer to join our client’s team on a maternity leave contract.
This role is all about variety – no two days are the same! You’ll be the first point of contact for our community, supporting customers face-to-face, over the phone, and online. From answering enquiries, processing payments, and assisting with forms and applications, to keeping records up to date and supporting the smooth running of our office – you’ll be right at the heart of what we do.

What you’ll be doing

• Delivering excellent customer service and handling enquiries with professionalism and care
• Providing administration support including preparing documents, filing, scanning and managing records
• Processing payments and handling cash with accuracy
• Assisting with applications, registrations and other customer transactions
• Keeping our databases up to date and accurate
• Working closely with your team to deliver quality outcomes and continuous improvements

What we’re looking for

• A genuine passion for customer service and making a positive impact
• Previous experience in a customer service role (face-to-face is a bonus)
• Strong written and verbal communication skills
• Confidence using Microsoft Office and other systems
• Accuracy and attention to detail (especially with payments and record keeping)
• A team player who can also work independently when needed
• Certificate III in a relevant field or equivalent work experience
• Willingness to undergo a criminal history check

Why join the A team?
This is a fantastic opportunity to gain solid experience in a supportive environment, working with a friendly and professional team. You’ll enjoy a role that’s dynamic, rewarding, and makes a real difference to people every single day.

If you’re approachable, organised, and love variety in your work, we’d love to hear from you.

Apply now or call Jo Ellerman on 02 66919106 for a copy of the PD