Customer Complaints Officer

Chandler Macleod is seeking a Customer Complaint Officer to support the team at Baiada, Hanwood.
 

• Day shift available
• Immediate start
• $33.43 + Penalties

Passionate about producing premium quality poultry products through the Lilydale Free Range and Steggles brands, our client Baiada, have been bringing Australian families together at the dinner table since 1919!

Delivering fresh poultry to local retailers and value-adding products to Quick Service Restaurants and food service customers, Baiada are leading the way in the industry through innovation and setting high standards around process and efficiency, which ensures they deliver millions of high-quality products every year.

About the role
In your new role of a Customer complaint officer, you will support the team in:
 

• Handle customer complaints by investigating issues, gathering relevant information, and providing timely resolutions.
• Maintain accurate records of complaints, actions taken, and follow‑up requirements.
• Communicate effectively with customers, internal teams, and stakeholders to resolve concerns professionally.
• Identify recurring issues or trends and escalate them to the appropriate departments for improvement.
• Support continuous improvement by contributing feedback to enhance customer experience and product quality.

About you
As a Customer Complaints Officer, you’ll help manage and resolve customer issues while supporting continuous improvement across the business. In addition, you will bring:
 

• Previous experience in customer service, complaints handling, quality, or administration.
• Strong verbal and written communication skills.
• High attention to detail with good problem‑solving ability.
• Ability to manage complaints professionally, confidentially, and with empathy.
• Confident using computer systems, including MS Office, databases, or CRM platforms.
• Able to work independently, prioritise tasks, and meet deadlines.
• Experience in food manufacturing or FMCG is an advantage, but not essential.

How to Apply
Click APPLY or contact the Baiada Team on 02 6762 9055 and baiadahanwood@chandlermacleod.com for a confidential discussion.