Concierge

The Concierge is the primary front-of-house control point for the office, responsible for delivering a professional, welcoming, and customer-focused experience for employees, visitors, contractors, and stakeholders. This role supports safe and efficient workplace operations through effective access management, visitor and contractor coordination, incident awareness and escalation, and day-to-day front-of-house operations.

Acting as a key interface between Corporate Services, Facilities, and Protective Security, the position contributes to maintaining a secure, orderly, and well-managed corporate environment while upholding organisational standards, values, and behaviours.

What You’ll Deliver

• Greet, acknowledge, and professionally receive visitors, contractors, and employees on arrival.
• Verify visitor identity and authorisation in accordance with site access requirements.
• Provide administrative and coordination support to Corporate Services and other business units as required.
• Assist with ground floor meeting room bookings and coordination.
• Provide support to the Executive Assistant to the CEO as required.
• Print and manage staff access cards in accordance with approved processes.
• Support mail and archiving record services activities as required.
• Monitor lobby, reception, and public areas for unusual activity or behaviour and escalate concerns appropriately.
• Observe and interpret CCTV, access control, and alarm notifications where system access is provided.
• Respond to access alarms and system alerts in accordance with site procedures, including designated coverage periods.
• Act as the initial point of contact for minor incidents occurring within front-of-house and public areas.
• Utilise workplace, access control, and security systems (e.g., Gallagher) to support front-of-house operations.

• Proven experience in a commercial, corporate, or premium front-of-house environment.
• Experience managing reception, concierge, or workplace coordination functions.
• Experience in using security systems (Gallagher, Lenel, or similar).
• Exposure to facilities, security, or operational environments is desirable.
• Strong proficiency in Microsoft Office applications, with the capability to manage correspondence, records, and scheduling tasks efficiently.
• Exceptional customer service skills, demonstrating a proactive, solutions-focused approach and the ability to engage confidently with stakeholders at all levels.
• Year 12 (VCE) or equivalent.
• Victorian Private Security Licence – Sub Act- Security Guard (Control Room/Monitoring Centre) Preferred – Not Essential.
• First Aid & CPR Certification (Current and Valid).
• Cert 3 in Business (Customer Engagement) Preferred – Not Essential.