Clinical Practice Operations Officer - (Admin / Customer Service)

About the company:

Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. As part of the clinical operations branch, you will work with a professional team who are all dedicated to making a different in the lives of their clients.


About the role:

As a Clinical Practice Officer, you will:

• Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
• Provide administrative support to operational tasks as directed by regional Practice Manager.
• Provide first escalation point for clients, contracted health providers and external stakeholder queries.
• Coordinate the administrative requirements for client referrals to both internal and external providers. 
• Coordinate the administrative requirements for group programs and mental health literacy workshops.
• Provide assistance with administrative induction and training of new employees and contracted health providers.
• Undertake financial management activities including drafting procurement documentation, processing invoices, reconciling payments and tracking financial expenditure.
• Provide office management support for centre and regional satellite property resources, assets, IT and travel requirements.
• Support the Practice Manager / Assistant Practice Manager in reporting quality assurance, compliance, audits, reports and operational data.

About you:

To be successful in this role, you must have:

• Demonstrated experience in a business / clinical operations role
• Strong background in supporting service delivery within a mental health, health, community service, and or a government environment
• Strong written and verbal communication experience
• Currently hold or ability to obtain a Working with Vulnerable People registration
• Currently hold or ability to obtain a Working with Children check

Benefits:

• ASAP start pending Federal Police Check
• 12 month casual temporary assignment
• Full-time hours, Monday to Friday (37.5 hours per week)
• $44 - $50 per hour + super
• Multiple locations available:
  • Maroochydore, QLD
  • Lismore, NSW

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion