Client Services Administrator

Client Service Administrator

Full-Time | Permanent Role | Great Career Growth
Are you a people person who thrives in a fast-paced environment? We’re looking for a motivated Client Service Administrator to join our dynamic team! In this role, you’ll be the friendly voice on the phone and the helpful response in the inbox — guiding our clients through their journey and ensuring a great experience from start to finish.

What We Offer:

• A full-time, permanent position with a forward-thinking company
• Fantastic career progression and development opportunities
• A supportive and dynamic work environment where your growth is encouraged

What You’ll Be Doing:

• Handling 50 calls per day, assisting clients with inquiries and support
• Managing approximately 120 emails per day, delivering timely and accurate responses
• Working across multiple systems including Oracle, Stripe and internal systems
• Processing refunds and answering FAQs with care and accuracy
• Coordinating with warehouse teams to track devices and manage product replacements under warranty
• Collaborating across departments to make sure every client receives an exceptional experience

What We’re Looking For:

• Previous experience in administration or customer service
• Confidence using multiple platforms and learning new systems quickly
• Excellent written and verbal communication skills
• A friendly, approachable, and professional manner
• The ability to work both independently and as part of a team

If the above details suit you - apply now or email me at talia.moussa@chandlermacleod.com