Client Service Manager

About the company:

This Government agency is responsible for a wide range of human services, including multicultural affairs, housing, family and youth support, disability, and Aboriginal and Torres Strait Islander affairs. Offers flexible work arrangements, varied roles, and tailored training, with staff expected to demonstrate customer service, problem-solving, teamwork, adaptability, and accountability.

About the role:
 

• Delivery of high-quality customer service and targeted tenancy support.
• Extensive outreach and field work to conduct client visits in tenanted properties to ensure property standards are being upheld and provide maintenance support.
• Upskilling and mentoring of team members with a view to embedding best practice.
• Assessment of complex client needs and development of actionable strategies to sustain tenancies, match housing and wrap-around services.
• Field work to conduct client visits, ensure property standards are being upheld and provide maintenance support.
• Respond to written and verbal complaints, plans communication strategies and effective operational communications.
• Represent the Agency at various forums, advocate for complex clients and maintain collaborative internal and external relationships.
• Develop ideas for service improvement and operational change.
• Prepare, monitor, and track documentation.
• Manages and tracks files, analyse and interpret data, prepares accurate reports

Skills required for this role:
 

• You will have high-level organisational skills, including a demonstrated ability to monitor and track data and information and instigate actions to remedy where necessary. This includes the ability to achieve operational KPIs.
• You will have experience and excellence in the delivery of high-quality customer service
• You will have the ability to develop an understanding of relevant legislation, policies and procedures
• You will have high-level organisational skills, including a demonstrated ability to effectively prioritise work, meet deadlines and to work both independently and cooperatively in a team environment.
• You will have well-developed interpersonal, communication (oral and written), negotiation, representation skills and the ability to prepare complex reports, case notes and correspondence.
• You will have relevant tertiary qualifications in Leadership, Management, Social Work, Community Development or a related field are desirable but not essential.
• Driver’s license is essential.

Benefits:

• ASAP start (pending Police Clearance)
• Duration: 8 Weeks with a potential extension
• Belconnen ACT – locations
• Pay rate: $62.62 hourly + Super

How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please click ‘APPLY” to upload your details and resume to be considered for this role.