Client Experience Manager- Disability Services

About the Role

Chandler Macleod has partnered with a leading disability and mental health support services provider with over 20 years of expertise to find  a Client Experience Manager- Disability Services  to lead a high-performing team and deliver exceptional outcomes. You’ll drive engagement, coach support staff, oversee service quality, and foster a positive, outcomes-focused culture where both clients and workers thrive. 

Your Impact

• Lead, coach, and support a team to deliver exceptional, rights-based service.
• Oversee end-to-end experience, including assessments, planning, risk management, and incident response.
• Drive outcomes using digital platforms to track goals and guide strategies.
• Build and maintain a strong, improvement-focused culture.
• Ensure compliance across performance, learning, audits, and certifications.

What You Bring

• Minimum Diploma-qualified in human services, allied health, social work, community services, nursing, or related fields.
• Minimum 5 years’ experience in a similar leadership role.
• Strong ability to drive outcomes and lead service improvement.
• Proven capability in coaching, performance management, and building high-performing teams.
• Skilled in managing risk, incidents, complaints, and service quality.

Why Join the Team?

• Opportunity to make a real impact on outcomes and team success.
• Work within a values-driven, evidence-based team committed to continuous improvement.
• Be part of a supportive organisation that encourages learning, growth, and professional development.

Ready to Lead?
Apply now! Upload your resume and cover letter or call Kristy Madaffari on 02 6691 9106 for a confidential discussion.