Call centre officer- Infoline

Aboriginality is a genuine occupational qualification for this position and is authorised under section 50(d) of the Equal Opportunity Act 1984 (WA). To apply, you must be of Aboriginal and/or Torres Strait Islander descent, identify as such, and be recognised by the Aboriginal or Torres Strait Islander community where you live and work.
 
Are you looking for a flexible, long-term temporary role in government? Do you want to make a difference in your community? We are looking for applications from First Nation candidates to work in customer service roles in the Perth CBD.
 
You will be working alongside mob in a team that is supportive and working to make a difference in our communities.
 
Why join us?

·         Flexible working hours – Choose from three 4-hour shifts per day (Monday to Friday)
·         Long-term temp role – Stability and great experience in the government sector
·         CBD location – Conveniently located with public transport access
·         Full training provided – Two-week intensive training to set you up for success
·         Supportive work environment – Join a team that values collaboration and growth
 
As an Information line customer service officer, you will:

·         Handle inbound customer service calls and provide accurate information
·         Assist with general inquiries and escalate complex issues as needed
·         Deliver exceptional customer service while maintaining professionalism
 
What We’re Looking For:

·         Previous call centre or customer service experience is highly desirable
·         Strong communication and problem-solving skills
·         Ability to work Monday to Friday in a flexible, part-time capacity
·         A positive attitude and a passion for helping mob and community


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.