Business Support Officer - Waste and Sustainability

Hume City Council

Hume City Council is one of Australia’s fastest growing and most culturally diverse municipalities. Spanning 504 square kilometres and forecast to support nearly 389,000 residents by 2041, Hume is committed to delivering high-quality services that support a sustainable and thriving community.

An opportunity exists for a Business Support Officer to join the Waste and Sustainability department within the Waste Strategy and Support unit.

About the Role
This position plays a key role in supporting the safe, efficient and effective delivery of services across the Waste and Sustainability department.

You will provide high-level customer service, administrative, financial and reporting support while ensuring compliance with Council policies, procedures and relevant legislation. Your ability to manage competing priorities and deliver accurate, timely support will be critical to your success.

Key Responsibilities
Customer Service & Administration

• Respond to public enquiries and service requests in accordance with Service Level Agreements
• Provide clerical support including document preparation, minute taking and record management
• Maintain registers, databases and shared inboxes
• Support preparation of reports, submissions, presentations and applications
• Assist with website content updates and internal information systems
• Manage reception duties including visitor sign-in, intercom access and mail handling
• Maintain office supplies and coordinate facilities or maintenance issues

Financial & Procurement Support

• Raise purchase orders and process invoices in accordance with Council procurement policies
• Reconcile financial records and maintain purchasing spreadsheets
• Liaise with Finance and suppliers to resolve invoicing matters
• Monitor purchase order values and contract payments
• Support quote requests, goods receipting and creditor set-up processes

Reporting & Data Management

• Compile and analyse Waste and Sustainability data, including KPIs
• Prepare monthly and annual reports
• Contribute to internal and external reporting requirements, including the Annual Report and Local Government Performance Reporting Framework
• Support Business Plan reporting and data extraction
• Ensure accurate recordkeeping and document archiving in line with Council requirements

About You

To be successful in this role, you will demonstrate:

• Relevant qualifications in Business Administration or a related discipline, or equivalent experience
• Experience in customer service and administrative support
• Strong organisational skills and ability to manage competing priorities
• Experience working with databases, CRM systems, purchasing platforms and Microsoft Office
• Sound understanding of procurement and administrative processes
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and build effective working relationships
• Initiative, sound judgement and problem-solving capability
• Current driver’s licence

Experience within a local government environment will be highly regarded.


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.