Business Support Officer

Business Support Officer
Amenity & Compliance
Band 4 | Full-time | Local Government

A metropolitan local government authority is seeking an experienced Business Support Officer to join its Amenity and Compliance function. This role provides high-quality administrative, infringement management and customer service support across a busy regulatory environment.

About the Role
This position plays a key role in supporting compliance and regulatory services by delivering accurate administration, evidence-based decision-making and professional customer service.

Key responsibilities include:

• Providing efficient and effective administrative support across the Amenity and Compliance function
• Processing applications, permits, nominations, payment plans and animal registrations accurately and within timeframes
• Assessing and determining infringement review applications in line with legislation, policies and guidelines
• Preparing clear, high-quality written correspondence explaining decisions and outcomes
• Responding to customer enquiries via phone, email and counter service with professionalism and empathy
• Maintaining accurate records and ensuring data integrity across Council systems
• Registering enquiries and complaints and escalating urgent matters to relevant officers
• Supporting continuous improvement initiatives and contributing positively to team culture
• Assisting with induction, training and support of new team members as required

About You
You are a detail-oriented administration professional who thrives in a fast-paced, customer-focused environment and is confident working within legislative frameworks.

You will bring:

• Experience in high-volume administration and customer service roles, ideally within local government, justice administration or a regulatory setting
• Strong ability to interpret and apply legislation, policies and procedures
• Experience preparing complex, professional written correspondence
• Excellent verbal communication skills, including the ability to manage difficult or sensitive conversations
• Strong time management skills with the ability to prioritise and meet competing deadlines
• Confidence working independently while contributing effectively to a team
• High attention to detail and commitment to quality outcomes
• Proficiency with Microsoft Office and corporate systems (records management and case management systems desirable)

Key Capabilities

• Customer and community focus
• Accountability and sound judgement
• Collaboration and relationship building
• Integrity, discretion and professionalism
• Ability to remain calm and effective under pressure

How to Apply
If you are a motivated administration professional seeking an opportunity to contribute to essential community services within a supportive local government environment, we encourage you to apply.

Council name and identifying details have been intentionally withheld to maintain confidentiality.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.