Business Enablement Officer

Permanent Full time role
Based in Clayton VIC 
Post training, flexible working arrangement
2 days in office (Monday and Tuesday), 3 WFH

Join Chandler Macleod Group as a Business Enablement Specialist  Are you a detail-oriented professional with a passion for process improvement and customer service? Chandler Macleod Group is seeking a  Business Enablement Specialist  to join our high-performing Business Services team.

About the Role  As a Business Enablement Specialist, you’ll play a key role in supporting client and candidate engagement across Chandler Macleod Group. This high-volume, fast-paced role is critical to ensuring smooth operations, timely payments, accurate billing, and exceptional stakeholder support.

Key Responsibilities

• Manage client and candidate database processes, including contract generation and amendments
• Ensure accurate rate setup, billing details, and payroll readiness
• Respond to queries and deliver customer-driven reports within agreed SLAs
• Maintain data integrity across integrated systems and ensure compliance with naming conventions
• Support business improvement initiatives and maintain documentation via SharePoint
• Collaborate with internal stakeholders to deliver efficient solutions and support

• Strong administrative background with intermediate Microsoft Office skills (Excel is a key program used)
• Excellent communication skills and ability to adapt to different audiences
• High attention to detail and ability to manage multiple priorities under pressure
• Customer-focused mindset with a proactive and self-motivated approach
• Experience in process-driven environments and a passion for continuous improvement

• Be part of a collaborative and dynamic team that values service excellence
• Opportunity to contribute to national client and candidate onboarding and compliance
• Career progression pathways to Senior Business Enablement Specialist or Team Leader
• Work in a role that directly supports Chandler Macleod’s mission to delight customers and drive operational success