APS4 Service Liaison Officer - People Advisory Centre

We are seeking an APS4 Service Liaison Officer to join our client’s People Advisory Centre (PAC). The successful candidate will provide high-quality advice on people-related matters, support HR processes, and contribute to continuous improvement initiatives. Based in Brisbane, Robina, or Burnie, this position offers a 12-month contract with the possibility of extension.

Key Responsibilities:

• Deliver excellent customer service through consistent, high-quality advice on people-related issues using the PAC knowledge database.
• Liaise with staff via telephone and email, providing accurate and timely information on HR matters.
• Assist senior PAC staff and specialised teams in resolving complex or sensitive personnel queries.
• Escalate complicated issues appropriately and support the resolution process.
• Undertake payroll and human resource processing within SAP-Essentials, ensuring accurate staff records.
• Provide on-the-job training and support to PAC Service Officers, including performance feedback.
• Maintain and update the PAC information database with relevant legislation, policies, and FAQs.
• Complete administrative tasks such as raising purchase orders, reconciling monthly accruals, and ordering supplies.
• Support the induction of new staff with equipment, training, and orientation activities.
• Identify opportunities for process improvements and contribute to efficiency enhancements.

About You
The ideal candidate will bring a proactive approach and strong communication skills to this varied and vital role. You will have experience working in a busy HR or customer service environment and possess a solid understanding of HR systems and legislation.

• Demonstrated ability to critically analyse and respond effectively to customer enquiries.
• Excellent written and verbal communication skills.
• Strong customer engagement and interpersonal skills.
• High level of computer literacy, particularly with spreadsheets and database applications.
• Organised, able to prioritise tasks and manage competing deadlines.
• Knowledge of privacy principles, WHS policies, records management, HR policies, and employment legislation.
• Experience with SAP-Essentials or similar HR/payroll systems is desirable.
• Ability to work collaboratively within a team and contribute to continuous improvement initiatives.

This is an excellent opportunity for a motivated and resourceful professional to support a vital public service function. If you are committed to delivering outstanding service and enjoy working in a dynamic environment, we encourage you to apply. Join us in making a positive impact—your expertise can help support community and organisational success.

 

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.