APS3 Participant Support Officer

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking for an Admin / Receptionist to join their busy team for a 12-month casual temporary assignment.

About the role
As an Admin / Receptionist, you will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. In addition, your key duties are as follows:

• Provide counter/reception support for the local office including customer enquiries in the self-help
  kiosks and online support.
• Resolve customer enquiries, provide information and/or refer customers to appropriate government or community services.
• Manage the team shared email inbox, appointments and telephone enquiries.
• Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertake research and investigation activities and preparing associated reports and correspondence.
• Undertake a range of data entry activities and ensure follow up is completed.

 
About you
To be successful in this role, you must have:

• Proven experience as an Administration Officer, Receptionist, Customer Service or similar role
• Basic computer skills and proficiency in using MS Office products
• First Nations cultural knowledge and awareness is a plus!
• Excellent communication and interpersonal skills.
• Ability to manage various internal and external stakeholders
• Ability to handle tasks with competing deadlines and priorities.

Benefits

• Immediate start pending clearance
• Full-time hours, Monday to Friday
• Flexible working arrangement
• $37.36 per hour + super
• Mackay, QLD

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **
  At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion