Admin / Receptionist

About the company:

Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. As part of the clinical operations branch, you will work with a professional team who are all dedicated to making a difference in the lives of their clients.


About the role:

As an Admin / Receptionist, you will:

• Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS. 
• Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team. 
• Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System. 
• Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events. 
• Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
• Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
• Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
• Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.

About you:

To be successful in this role, you must have:

• Demonstrated experience in a similar Administration, Customer Service, Receptionist role
• Strong background in supporting service delivery within a mental health, health, community service, and or a government environment
• Strong written and verbal communication experience
• Currently hold or ability to obtain a Working with Vulnerable People registration
• Currently hold or ability to obtain a Working with Children check

Benefits:

• ASAP start pending Federal Police Check
• 12 month casual temporary assignment
• Full-time hours, Monday to Friday (37.5 hours per week)
• $39 - $45 per hour + super
• Multiple locations available:
  • Mt Gravatt, QLD
  • Lismore, NSW
  • Hobart, TAS
  • Elizabeth, SA
  • Melbourne, VIC

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion