What does employee engagement look like in our new era of work?

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Engagement is a fundamental part of employees' motivation at work and is pivotal to organisational performance. Benefits that organisations experience with engaged employees include higher levels of customer satisfaction, productivity, profit, and a lower number of reported safety accidents (Harter, Schmidt & Haynes, 2002).

In this whitepaper, we will cover several topics surrounding employee engagement including:

  • Employee engagement trends

  • Most important engagement drivers

  • The impacts of COVID-19 on employee engagement

  • Key take-aways to consider and work on

Our research was based on the use of our engagement model which includes eight factors. Four to measure an employees’ experience at work like the extent to which people identify with their organisation and experience of positive emotions, and four outcome factors indicating how engagement impacts people and the organisation such as their intention to stay and job satisfaction.

We measured the importance of 7 key engagement drivers as shown below.

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Seven Engagement Drivers


Find out which drivers are most important and what companies need to improve on to ensure employee engagement.

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