Service Designer

About the Client:

Our client is a Government agency tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking for multiple Service Designers to join their busy team for a casual 12-months temporary assignment.


About the Role

As a Service Designer, you will be part of a team that design and deliver service improvements to provide quality client outcomes and enhance their experience. In addition, your key duties are as follows:

• Research and identify insights
• Co-create and document current state service through design and research
• Co-create and co-facilitate process design improvements.
• Advocate for the voice and experience of clients and stakeholders through work processes.
• Co-facilitate design-thinking sessions with service users to design and test future service processes, channel and experiences.
• Apply in-depth knowledge of the role and functions of the organisation and the related impacts across work areas.
• Oversee end-to-end service experiences in line with the Digital Service Standard
• Contribute to the evaluation of proposed solutions and design at both a conceptual and tactical level.

 
About You

To be successful in this role, you must have:

• Demonstrated experience in Service Design or similar roles, ideally within the disability, social services, or public sector 
• Experience with human centred design, user research, persona development, and journey mapping
• Ability to lead co-design sessions with stakeholders and users
• Proficiency with digital design tools such as Miro, Figma, Creately, Mural, etc.
• Demonstrated experience with Jira, Sharepoint, MS Suite, Qualtrics, or other comparable design tools
• Excellent communication skills, both written and verbal 
• Familiarity with agile methodologies like Agile or Kanban

Benefits

• ASAP Start Date pending clearance
• Casual 12-months Temporary Assignment 
• Full-time hours, Monday to Friday
• $60.26 per hour + super 
• Multiple locations available:
  • Geelong VIC
  • Melbourne VIC
  • Sydney NSW

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion