Customer Service Provider

My client, a powerhouse (pardon the pun) within the Energy Sector is looking for a ‘Customer Service Provider’ to join their team.

Role:                Customer Service Provider
Type:                Approximately 6-month assignment
Work type:        Hybrid – once trained
Rate:                $30-$35/hr + Super      
Location:           Parramatta
 

Responsibilities:

• Answer, respond and process inbound and outbound calls within agreed customer service guidelines
• Achieve KPIs as set out with service standards
• Maintain a high level of courtesy, patience and professionalism when speaking with customers and communication with all staff
• Build strong professional relationships with customers, managers, peers etc.
• Perform related duties as assigned by the team leader

Requirements:

• Strong communication skills
• Strong attention to detail and data accuracy
• Team player – work well in a team environment
• Computer literate

Other:

• Position will be based out of Parramatta
• Hours of work: 24/7 rotating roster. (typical hours will be 6am – 10pm) – may need to occasionally assist with night cover
• Inbound calls: 30-50 per day (approx. 6 on night shift)
• Outbound calls: small amount
• Typical hours per day: 8 hours
• Once trained ability to work from home

If this ‘Customer Service Provider’ opportunity sounds of interest, please apply. Those candidates meeting the relevant criteria will be contacted for a confidential discussion.