CRM Project Officer

Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations. A great opportunity for a CRM Project Officer to join this busy team.

About the role:

• Develop and maintain Salesforce environment plans.
• Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
• Ensure standards and support processes are continually reviewed and improved.
• Seek out automation opportunities for improved management of the Salesforce landscape.
• Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
• Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
• Manage support tickets with Salesforce & maintain platform security.
• Ensure documentation on processes, policies, and configuration is developed and maintained.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Assign work activities, mentor and provide support to the environments team.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts.


Criteria

Applicants must provide a response to each criterion. Each response is limited to 3000 characters.

Essential criteria

• Certified Salesforce Administrator with a minimum of 2 years’ experience within Salesforce eco-system.
• Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in Data Loader, Service Cloud and other salesforce tools.
• Experience of working with cross-functional teams and vendor partners for troubleshooting and incident resolution.
• Excellent analytical, problem-solving skills, with attention to detail and quality.
• Strong documentation and technical skills.

Benefits:

• June start (pending Federal Police Clearance)
• 12 Months contract with possibility to be extended
• Full time hours Monday to Friday
• VIC location
• Uncapped Daily Rate


How to apply:

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.


Please note the successful candidate for the role must hold Australian Citizenship.

Please click ‘APPLY” to upload your details and resume to be considered for this role.

Applications close 15.00 PM AEST, 23rd May 2025