Client Service Officer

Client Service Officer

Location:  Newcastle CBD (Onsite – No hybrid working)
Duration:  6-month contract (ASAP start, until end of December, with potential extension)
Hours:  Monday to Friday, 9:00am – 5:00pm (1-hour lunch break)
Join a purpose-driven organisation making a real difference in the lives of people across NSW. Our client is currently seeking a proactive and customer-focused  Client Service Officer  to join their Newcastle team in a brand-new office located in the heart of the CBD.


About the Role
As a  Client Service Officer, you will be responsible for delivering exceptional client service while managing a caseload of approximately 50 estate or trust matters. You'll work closely with clients, beneficiaries, and internal teams to provide timely, empathetic, and reliable service, ensuring a high standard of estate and trust administration.
This is a full-time, onsite role.
Key Responsibilities

• Manage and progress a caseload of trust or estate administration matters
• Provide responsive, insightful, and compassionate support to clients and beneficiaries
• Communicate clearly and regularly to ensure client needs are met and expectations managed
• Work collaboratively with your team to deliver consistent and high-quality services
• Contribute to positive customer experiences in alignment with our client's six service values: insightfulness, empathy, personalisation, convenience, time value, and satisfaction

About You
You are highly organised, self-motivated, and thrive in a client-focused, fast-paced environment. You are confident managing competing priorities and pride yourself on your ability to communicate with empathy and professionalism.

To be successful in this role, you will have:

• Excellent interpersonal and communication skills
• Strong time management, multitasking, and organisational abilities
• A collaborative mindset and eagerness to learn
• A strong sense of accountability and ownership over your work
• Investigative, analytical, and problem-solving skills

Desirable:

• Previous experience in legal, financial, or professional services
• Exposure to estate or trust administration is advantageous but not essential

👉  Apply now  to be part of a team that puts people first and plays a vital role in supporting the community. Email your resume to  newcastle.admin@chandlermacleod.com.


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion