Case Management - Disability sector

About the company

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a number of Disability Case Managers to join their busy team for a 12-month temporary assignment with potential for further extension.


About the role

As a Disability Case Manager, you will support the experience of current and prospective clients by resolving applications for review in a timely and consistent manner. In addition, your key duties are as follow:

• Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.  Undertaking end to end case management activities, with appropriate line manager input and oversight.
•  Resolving matters through case management of ART applications in relation to reviewable decisions in section 100 of the Agency Act 2013, including the Agency plan and access decisions.
• Undertaking case management of complex ART matters, undertaking analysis and developing options for early resolution.
• Obtaining necessary information and advice for the effective resolution of ART matters.
• Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the ART. Preparing documents detailing resolution options and outcomes at Case Management meetings. 
• Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the Agency.
• Preparing and building participant plans to reflect funded supports.

About you

To be successful in this role, you must have:

• Previous experience in a Case Management role, ideally within disability sector 
• Background in Individual Case Management of matters involving risk and vulnerable participants.
• Ability to manage a portfolio of complex and sensitive matters, and to assess and respond to changing priorities
• Experienced in interpreting information and legislation to reach an agreed resolution
• Strong decision-making skills and the ability to justify decision based on evidence
• Knowledge of the NDIS and supports for people with disability
• Ability to work in a high paced team, managing multiple tasks at hand.
• High attention to detail and good administrative skills.
• Effective planning, scheduling, prioritisation, and time management skills

Benefits

• 12-month temporary assignment with potential to extend
• Full-time hours, Monday to Friday
• $60.26 per hour + super
• Immediate start pending clearances
• Melbourne (Richmond) Location

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check ***


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion