AO5 Policy and Complaints Coordination Officer

Policy and Complaints Coordination Officer (AO5)
Northgate, Brisbane QLD
Government - State (Government & Defence)
$66.86 – $72.55 per hour + Super
ASAP start until 30 June 2025, with possible extension
 
We are seeking an experienced Policy and Complaints Coordination Officer to join a fast-paced, high-performing team. This role requires hands-on experience in policy development and review, with a strong focus on compliance, stakeholder engagement, and continuous improvement.
 
Key Responsibilities:

• Lead the development, review, and quality assurance of policies, procedures, and guidelines
• Ensure alignment with legislative requirements and internal frameworks
• Collaborate with stakeholders to drive timely policy updates
• Manage customer complaints and prepare accurate summary reports

• Proven, hands-on experience in policy development and review
• Strong written, verbal, and analytical communication skills
• High attention to detail with the ability to manage competing priorities
• Experience in government or regulatory environments is desirable