Chandler Macleod are proud to partner with the NDIS Quality and Safeguards Commission to source for a range of upcoming positions in the organisation.

​About the NDIS Commission

The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports.

Available Roles

We are currently sourcing a number of roles in the below areas, click to see more information. If you have any questions, please contact us via the contact form below.

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Note: We have a number of roles to fill currently, but as a national organisation, we are interested in identifying highly talented people across all capital cities. Where a candidate is found suitable but not immediately placed, they will remain on a merit list that the Commission may use to fill vacancies over the next 18 months. If you are interested in any of the roles below, but are not available in the location listed, please contact us via the contact form below and let us know!

Planning Performance and Engagement

Regulatory Operations

Complaints / Contact Centre

Corporate

Administrative Support

Legal Services and Internal Integrity

The division of the NDIS Quality and Safeguards Commissioner incorporates Planning, Performance and Engagement. Within this division are:

  • Communications and Public Affairs

  • Stakeholder Engagement

  • Strategic Planning

  • Performance

The Planning, Performance and Engagement Branch is responsible for supporting the development of strategic directions identified by the NDIS Commission, through the strategic and corporate planning (including metrics and outcome measures), stakeholder engagement, communications and education.

Communications and Public Affairs Team

About the Team

The Communications and Public Affairs team drives strategic communication, and public affairs activities, promoting the role and function of the NDIS Commission nationally.

The Communications and Public Affairs Team’s functions include but not limited to:

  • Managing the NDIS Commissions media function and messages for communication projects delivered via the digital channels

  • Providing input into or leading communications and education projects

  • Implementing, communicating and driving change

Current Roles Available
  • EL 1 Assistant Director Media – All capital cities

  • EL1 Assistant Director Communications – All capital cities

  • APS 6 Senior Communications Officer – All capital cities

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Apply Now!

The Regulatory Operations Division comprises:

  • National Compliance Policy including Worker Screening

  • Provider Registration

  • State and Territories operations that deliver the NDIS Commission’s function relating to reportable incidents, compliance and enforcement. This includes local engagement; building provider capability to prevent and manage incidents affecting people with disability; and undertaking compliance and investigation activities, and enforcement action.

Reportable Incidents Team

About the Team

Registered providers are required to maintain an incident management system and submit reportable incidents to the Commission. Reportable Incidents include death, serious injury, abuse and neglect, sexual/physical assault or misconduct and the unauthorised use of restrictive practices.

The Commission has oversight of reportable incident notifications about serious incidents which have occurred (or are alleged to have occurred) in connection with the provision of NDIS supports and services to a person with a disability.

The Reportable Incidents team monitors the response of registered providers to adequately manage any immediate risk to a participant’s safety and wellbeing, undertake assessment and investigation of the incident and follow up appropriately. The team provides advice, information and training about reportable incidents management to NDIS providers.

The Reportable Incidents team works closely with other teams at the Commission to take appropriate compliance action, including investigation, and identify systemic issues.

​Current Roles Available
  • EL 1 Assistant Director Reportable Incidents – Brisbane

  • APS 6 Senior Reportable Incidents Handling Officer – Adelaide, Perth, Melbourne, Hobart

  • APS 5 Reportable Incidents Handling Officer – All capital cities

    • APS 4 Reportable Incidents Handling Officer – Perth

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Apply Now!

Compliance Team

About the Team

The Compliance team forms an integral part of the State or Territory regional team. The Compliance team is responsible for working with NDIS providers to help them comply with the quality and safeguards requirements, through education and training about their obligations.

The Compliance team implements compliance and enforcement responses where there is suspected non-compliance by providers with the NDIS Act 2013, NDIS rules and the NDIS Code of Conduct.

​Current Roles Available
  • APS 6 URP Senior Compliance Officer – All capital cities

  • APS 6 Senior Compliance Officer - Policy and Strategy - Melbourne, Sydney (Parramatta or Penrith)

  • APS 6 Senior Compliance Officers - All capital cities

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Apply Now!

Provider Registration Team

About the Team

The Provider Registration team is responsible for registering NDIS providers.

The team performs a wide range of activities, all designed to develop a diverse vibrant and high quality NDIS market supporting NDIS participants. The team manages the registration process that incorporates the NDIS Practice Standards and suitability assessments, and administers the national audit scheme. Further, the team provides education, guidance and best practice information to NDIS providers to support compliance with registration requirements.

​Current Roles Available
  • APS 5 Registration Officer – Sydney (Parramatta or Penrith)

  • APS 4 Registration Officer – Sydney (Parramatta or Penrith)

  • APS 3 Registration Officer – Sydney (Parramatta or Penrith)

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Apply Now!

Investigations Team

About the Team

Investigations team is responsible for investigating alleged contraventions of the National Disability Insurance Scheme Act 2013 (NDIS Act) and associated Rules. These investigations deal with allegations relating to the treatment of NDIS-funded participants. Investigations are also conducted regarding the suitability of persons to deliver NDIS-funded supports and services.

Investigation activities may result from complaints, reported incidents affecting the safety and well- being of participants, audit reports, referrals or targets developed by the NDIS Commission.

Investigators liaise extensively with internal and external stakeholders and share strategies, methodologies, techniques and learnings to contribute to effective investigation outcomes.

While Investigations is responsible for investigating alleged contraventions of the NDIS Act, the function works closely with the Compliance functions, sharing intelligence and findings in order to be better informed and carry out their respective functions collaboratively.

​Current Roles Available
  • APS 6 Senior Investigator – Brisbane, Darwin, Perth and Adelaide

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Apply Now!

The Complaints Commissioner Branch is responsible for State and Territory operations that deliver the NDIS Commission’s complaints function and local engagement; building provider capability to prevent and manage incidents affecting people with disability; building capability in positive behaviour support strategies; and undertaking compliance and investigation activities, and enforcement action.

The Complaints Commissioner Branch forms part of the complaints functions in the NDIS Commission, which also includes

  • Contact Centre

  • Triage

  • National Complaints and Reportable Incidents Policy

  • National Complaints Operations

The Contact Centre facilitates accessible forms of customer support to ensure that people with disability are supported in making their enquiry or complaint and is the first point of contact for a variety of stakeholder groups, including NDIS participants, their families and carers, service providers, employees of service providers (workers), representatives of advocacy groups and not-for-profit organisations, and the public.

The Contact Centre must respond to callers who may be seeking information about provider registration, worker screening, making or following a complaint, a reportable incident or a restrictive practice, or making general enquiries.

Complaints Commissioner roles provide an opportunity to work with NDIS participants, their families and advocates, to ensure their voices are heard on the important issues of quality and safety that matter to them. Help participants and providers solve these issues and, when that is not working, actively be part of ensuring that these important issues are addressed and resolved.

Anyone can make a complaint about NDIS services and supports. The NDIS Commission takes complaints about whether a support or service has been provided by an NDIS provider in a safe way that meets the Code of Conduct, and to an appropriate standard.

Complaints and intelligence about incidents can include allegations about abuse, neglect, assault and sexual misconduct.

Current Roles Available
  • EL1 Assistant Director Complaints - Melbourne

  • APS 6 Senior Complaints Handling Officer – All capital cities

  • APS 5 Complaints Handling Officer – All capital cities

  • APS 4 Complaints Handling Officer – All capital cities

  • APS3 Contact Centre Officer – Sydney (Parramatta or Penrith)

Download Information Packs

Apply Now!

The Corporate Services Division is responsible for supporting the development of strategic directions identified by the NDIS Commission Executive and managing all corporate service activities. The Corporate Services Division consists of:

  • Property and Security

  • Finance and Procurement

  • People Strategy

  • ICT

  • Information and Records Management

  • Audit, Fraud, and Risk

Property and Security Available Roles
  • EL 2 Director Property and Security – Penrith, Parramatta, Melbourne or Canberra

More Information & Apply

Finance and Procurement Available Roles
  • ​​APS 6 Procurement Officer – Sydney (Parramatta or Penrith)

More Information & Apply

People Strategy Available Roles
  • APS 6 HR Advisor – Penrith, Parramatta, Melbourne or Canberra

More Information & Apply

ICT Available Roles
  • APS 6 ICT Service Desk Team Leader – Sydney (Parramatta or Penrith)

  • EL1 Assistant Director, Digital Governance and Strategy – Sydney (Parramatta or Penrith)

More Information & Apply

Information and Records Management Roles
  • APS 5 Information Management Project Officer – Canberra

More Information & Apply

Current Roles Available
  • EL1 Executive Officer - All capital cities

  • APS5 Executive Assistant - All capital cities

  • APS 4 Corporate Support Officer – All capital cities

  • APS4 Executive Assistant - All capital cities

  • APS 3 Administration Support Officer - Melbourne, Sydney, Brisbane, Canberra

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Apply Now!

​The Legal Services and Internal Integrity Division is comprised of the Legal Services Branch and Internal Integrity Unit. It is headed by the NDIS Commission’s General Counsel and is primarily located in the Parramatta office in NSW.

The Internal Integrity Unit is responsible for the following functions:

  • Co-ordinating internal reviews of decisions made by the NDIS Commission under the National Disability Insurance Scheme Act 2013 (NDIS Act);

  • Managing the NDIS Commission’s privacy function, including handling privacy inquiries, privacy complaints and requests for access to and correction of personal information under the Privacy Act 1988;

  • Processing requests for NDIS Commission information and records under the Freedom of Information Act 1982;

  • Coordinating the handling of disclosures relating to the NDIS Commission in accordance with the Public Interest Disclosure Act 2013;

  • Managing complaints made about the NDIS Commission; and

  • Coordinating the process for compliance by the NDIS Commission with its legislative obligations.

Current Roles Available

  • EL1 Assistant Director, Internal Integrity Unit - All capital cities

  • APS6 Integrity Officer - All capital cities

  • APS4 Integrity Support Officer - All capital cities

Download Information Pack

Apply Now!

The NDIS Quality and Safeguards Commission encourages applications from people with disabilities, LGBTQIA+ people, women and people with diverse linguistic and cultural backgrounds.

They recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and service delivery. They welcome and encourage applications from Aboriginal and Torres Strait Islander people.

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