What we do

While technology is storming ahead, it is no surprise that a high human element in customer service has become an increasingly rare luxury.

For the past twenty years we have been providing customer service desks for our clients who often require a more people centric solution. We professionally manage help desk support calls and enquiries with a strong human element. Our staff can answer queries, attend to first level support, provide basic over the phone training, and escalate to second level expertise, where required.

All phone, email and web-based enquiries are efficiently triaged to enhance the callers experience and optimise the response times.

Previously, Clients have used us to:

  • Deliver a Dial Before you Dig hotline that provided geospatial data

  • Manage a Road Safety Auditors register

  • Provide a Training Academy Help Desk to over 2,000 stores nationally

  • Manage an Aboriginal funeral transport service

  • and more...

As you can see from the wide range of these services, we are versatile so please contact us if you have a specific service that you’d like us to underpin with exceptional customer service.

The Benefits

The value of human communication for problem solving and overall customer satisfaction cannot be overlooked.

We will reduce the time and demand on your technical specialists and ensure that your customers are greeted by a real person with:

  • Expertise

  • Empathy

  • Efficiency

  • Skills to follow through and make it happen

  • Initiative to escalate only when necessary

  • Discipline to log, record and report

You can partner with us if service excellence with a high human touch is important to you.

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Contact us

To find out more or enquire about what Managed Services can do for you, give us a call on 1300 361 787 or email us at ms@chandlermacleod.com.

Alternatively, you can contact us through the form below.

Get in touch with our managed services team