Outsourced Customer Service Centres / Help Desk.
Proven, scalable and reliable solutions to deliver exceptional customer service with a ‘high human
While technology is storming ahead, it is no surprise that a high human element in customer service has become an increasingly rare luxury.
For the past twenty years we have been providing customer service desks for our clients who often require a more people centric solution. We professionally manage help desk support calls and enquiries with a strong human element. Our staff can answer queries, attend to first level support, provide basic over the phone training, and escalate to second level expertise, where required.
All phone, email and web-based enquiries are efficiently triaged to enhance the callers experience and optimise the response times.
Previously, Clients have used us to:
Deliver a Dial Before you Dig hotline that provided geospatial data
Manage a Road Safety Auditors register
Provide a Training Academy Help Desk to over 2,000 stores nationally
Manage an Aboriginal funeral transport service
As you can see from the wide range of these services, we are versatile so please contact us if you have a specific service that you’d like us to underpin with exceptional customer service.
The value of human communication for problem solving and overall customer satisfaction cannot be overlooked.
We will reduce the time and demand on your technical specialists and ensure that your customers are greeted by a real person with:
Skills to follow through and make it happen
Initiative to escalate only when necessary
Discipline to log, record and report
You can partner with us if service excellence with a high human touch is important to you.
To find out more or enquire about what Managed Services can do for you, give us a call on 1300 361 787 or email us at firstname.lastname@example.org.
Alternatively, you can contact us through the form below.
Get in touch with our managed services team