Job Details
  • Reference392004B_1657770153
  • LocationSydney CBD
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantAshish Bhetwal

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Workforce Resource Analyst on a contract for 6 months with potential extension.

Position Overview

As the Resource Manager / Senior Analyst you will support Professional Services business across APAC & Japan, reporting to the Director of Business Operations. You will be responsible for staffing and resource management, utilization and capacity planning, skills assessment tracking, backlog management, and Sub-Contractor on-boarding/off-boarding.

Duties and Responsibilities:

Resource Management:

  • Partner with Regional VPs, Practice Leads, and, Delivery Managers to staff Services projects in an accurate and timely manner
  • Liaise with Delivery Partner vendors to build and maintain a solid Sub-Contractor resource pool.
  • Partner with Practice Leaders on shadowing and enablement opportunities for both internal and partner resources
  • Proactively escalate internal operational issues and Professional Services team issues with the Operations Director
  • Support Regional Leads in minimizing our resource bench, by providing a forward-looking view of our business pipeline as it pertains to Staffing
  • Understand the delivery of performance statistics for the health of the business in a format consumable by all our stakeholders
  • Understand the best practice tools to manage and report on the business in a timely fashion
  • Help ensure all resources are reporting their utilization levels in a timely manner
  • Provide monthly backlog analysis to Operations Director and close out projects that are either complete or no longer have budget
  • Understand the Forecasting process

APAC & Japan Operational Support:

  • Training and supporting other departments on Professional Services processes and responding to requests as needed.
  • Maintain clear and regular communication with high level executives including Vice Presidents and Regional Vice Presidents
  • Provide leadership in analyzing, documenting and improving Professional Services Operations processes and work to standardize processes globally

Our Ideal Candidate will have:

  • Proven experience in a similar Resource Management / Workforce Planning role with a knowledge of and exposure to operational Business Processes
  • Knowledge of Services/Professional Services/Consulting operations preferred
  • Excellent communication, organization and time management skills
  • Ability to analyze and solve problems, perform complex tasks, prioritize multiple responsibilities, and follow through independently
  • Ability to make sound decisions and judgments in time sensitive and high-pressure situations
  • Ability to work independently and multi-task, in a fast paced and constantly changing environment
  • Excellent interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community
  • Proficient in MS Office (intermediate)

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can email Ashish Bhetwal for further discussion.