Job Details
  • Reference383634A_1637299061
  • LocationFrankston
  • Job TypeContract
  • Posted20 days ago
  • ConsultantCatherine Rockett

Workforce Planner

Casual Contract Contract Role - Full time hours

Start Date: 1 December 2021

End Date: 31 May 2022

Location: Hybrid of WFH & South East Water, Frankston office

Rate: Competitive Hourly Rate

Chandler Macleod is proud to partner with our client, South East Water, to assist the with sourcing a Workforce Planner for their Customer Experience Team. South East Water provide pivotal support for members of the community and are focused on providing resolutions for their customers. They provide an essential service and display a customer centric approach with a strong focus on sustainability for the future.

This position is available to cover a parental leave contract.

Key Role Requirements:

  • Proficiency in statistics, forecasting and resource scheduling over multiple channels and business units, in line with customer contact demands and patterns.
  • Knowledge in Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software
  • In-depth understanding of Avaya CMS, Salesforce Insights & Advanced Microsoft Excel required. Experience and knowledge in PowerBi will be a bonus.
  • Advanced knowledge and experience working with complex data models, data manipulation and data sources
  • Excellent interpersonal communication skills including ability to build rapport with a variety of stakeholders
  • 3 + years in a similar role/similar capacity

If you believe you have the above skillset and are agile and adaptable in your working style then please apply online TODAY!

There is a firm start date of the 1st December to allow for a handover. Competitive hourly rate on offer

***Shortlisted candidates will be contacted***