Job Details
  • ReferenceBH-144356
  • LocationBallarat
  • Salary$55500 - $63500 per annum
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantSpencer Silver
Chandler Macleod are seeking enthusiastic Customer Experience Offices for our Government client located in Ballarat - Western Regional Victoria.

The Opportunity:
The Customer Service team are a close-knit and collaborative team responsible for responding to inbound phone queries and email responses for our customers on a wide range of questions. This role will suit a professional and highly organized person who is committed to service excellence and eager to support Service Victoria in this new function. are looking for people who love talking to customers, and have strong organizational and administrative skills to help solve queries.

Current hours of operation are 8am to 8pm, Monday to Friday, however as this is a new Centre, we require people who can work between the hours of 9.00am – 5.00pm, Monday to Friday
Applicants must be prepared to work ongoing rotating shifts between the hours of 8.00am and 8.00pm

Expected hourly pay rate: $35+ mandatory superannuation

Position Duties: 
• Deliver outstanding customer service by supporting customers across multiple digital and voice channels, including online/live chat, telephony and email
• Work within a dedicated team supporting Service Victoria customers and key Government Departments/Agencies through web chat, case management, outbound calls (where required), testing, training and email correspondence.
• Perform applications on behalf of customers via our Offline Channel facility.
• Perform document verification and identity verification on behalf of customers using our Offline Verification services
• Perform data entry with a high level of accuracy and attention to detail.
• Ensure that the digital support needs of Service Victoria customers and other key stakeholders are met in a timely, effective and efficient manner.
• Triage, catalogue and follow the support escalation process through to third party providers and other internal Service Victoria teams where necessary.
• Support onboarding of new transactions by acting as subject matter experts for customer support processes, and agency business and compliance requirements, administer user acceptance testing, production verification testing, and other tasks as required.
• Suggest continuous improvement of our virtual assistant content based on experience from customer interactions.
• Contribute to building and maintenance of our knowledge base and training materials.
• Support business and agency user administration by assisting with service requests for Service Victoria business application and corporate application systems
• Other ad-hoc tasks as required

Preferred applicants will be asked to provide evidence of their qualifications.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa.
Successful applicants will be required to provide proof of identity and submit a national police records check.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Terms and conditions for department employees are subject to the Victorian Public Service Enterprise Agreement 2020.

Pre-employment misconduct screening requirements
Before a final offer of employment is made, preferred candidates will be required to complete a pre-employment misconduct screening declaration and consent form.

If this sounds like the perfect opportunity for you, click the APPLY NOW button now!