Job Details
  • Reference393707C_1655022201
  • LocationPyrmont
  • SalaryAU$75000 - AU$75737 per annum + 15.4% Superannuation
  • Job TypeContract
  • Posted23 days ago
  • ConsultantAllison Bell

Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years.
At Chandler Macleod our mission is to recruit using the BestFit™ methodology which is tailored to providing the most suitable candidate for every position at every level for every NSW Government Department.

The Opportunity
Chandler Macleod is looking to engage a Venue Operations Manager for a contract term of 18 months with one of Sydney's most visited tourist attractions. This role will be based Pyrmont with flexible working arrangements on offer.

Job Specification
In this position, you will be required to perform but are not limited to the following tasks:

  • Manage the venue hire and filming operations through to event delivery thus ensuring experiences across the museum are seamless once handed over from the sales teams.
  • Provide excellence in client experience to ensure competitive quotes for upselling thus generating incremental revenue.
  • Undertake management of clients to ensure client operational requirements are delivered in a timely manner and client rebook and events are aligned with brand identity.
  • Manage wedding enquiries from initial sales enquiry through to event delivery (ceremony or reception).
  • Manage distribution of fortnightly event forecast reports and weekly operations meetings across the museum to ensure all departments are aware and across operational considerations of events.
  • Grow the client base for venues (particularly weddings), through identification and management of strategic partnerships. This may require account management of a selected number of repeat venues clients. It may also include financial or non-financial partnerships that have the potential to drive new and repeat venues business and new revenue streams for the venues department such as AV, event styling as well as commercial filming.
  • Carry out financial management of venue operations including: procurement, invoicing, tracking client and catering income, commissions, recording discount approvals and authorisations, maximizing sales and profits, balancing venue reports with finance section reports.
  • Ensure records are accurate and adherence to policies and procedures around financial reporting, tracking and quoting for the venues team is continuous.
  • Oversee the operations of the venues department, identifying gaps in the market, opportunities for competitive advantage and overseeing opportunities in line with the Master Plan to bring venues operations on par with competitors.

About You
To be successful in this position, you will need to have experience in the following:

  • Demonstrated ability in managing venues, functions and special events in a cultural or unique venue.
  • Experience in delivering high levels of customer service and sales, ideally in a cultural, tourism, venues or retail environment with particular emphasis on enhancing visitor experiences and generating revenue.
  • Demonstrated experience in successful marketing and growing sales, particularly year on year growth in revenue, volume and strategic partnerships, ideally for a venue.
  • Knowledge and experience in financial management, budgeting, profit maximisation, venue utilisation and accounting practices in relation to venue management.
  • Demonstrated ability in leading, managing and motivating a small reactive and/or proactive sales team to achieve excellence and budgets. Ability to work without close supervision and to meet deadlines in a fast-paced customer facing environment.
  • Superior communication and liaison skills, influencing ability including experience in reporting, handling client & visitor enquiries and working with internal and external clients.
  • Proficiency in database management and MS Excel, with evidence of an ability to interpret data and prepare detailed reports for management.
  • Possesses a high level of oral and written communication skills for reporting purposes and the ability to handle efficiently all client and visitor enquiries and deliver events that secure repeat venues business.

If you are interested in the position the please click on the APPLY BELOW button or alternatively you can email your CV to