Job Details
  • Reference379044A_1629161935
  • LocationWestern Australia
  • SalaryAU$51.00 - AU$55.00 per hour
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantOrla Gillespie

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies.

We are currently seeking an experience Training & Development Officer with a local Government background.

  • Dates required: Start ASAP to March 2022
  • Monday to Friday, full-time hours working between 8am - 5pm with a 1 hour lunch break = 8 hr day
  • Location: NOR


The Role:

  • Develop and deliver training and development programs and initiatives to the organisation to build capability to deliver service excellence.
  • Encompasses an individual person delivering outputs to meet their own individual performance outcomes aligned to business objectives and set out in their annual performance review.
  • Contributes to a cohesive team environment by sharing information, supporting and assisting colleagues in a proactive manner to meet goals and deadlines.
  • Thinks critically and actively collaborates with colleagues and Leaders.
  • Contributes to the development of business improvement initiatives.
  • Engages with customers and stakeholders, enabling the consistent application of City policies, procedures and processes.
  • Acts as a point of contact for customers and stakeholders and responds to enquiries ensuring that these are addressed, resolved and/or re-directed for resolution.
  • Liaises with customers and stakeholders to deliver service excellence, ensuring that information is accurate, consistent, clearly communicated and issues are resolved in a timely manner.
  • Conducts training needs analysis that informs the development of learning and development programs focused on service excellence.
  • Develops, delivers and evaluates training and development programs and initiatives, using blended learning methodologies & techniques, that builds customer service capability.
  • Research, design and deliver IT systems training for users of corporate and business related systems in collaboration to subject matter experts.
  • Monitors and evaluates the quality of customer service and administrative support provided by the Customer Relations Centre that informs improvement programs.
  • Prepares reports in functional area or activity tailored to the needs of the audience.
  • Processes and practices are continually reviewed, ensuring delivery of quality outcomes and results for customers.
  • Proposes innovation and business improvement initiatives within area of accountability activity.
  • Maintains relevant training materials ensuring delivery of quality outcomes and results for customers.
  • Maintains relevant registers, databases and systems, ensuring that information is accurate, stored correctly and accessible as required and meets legislative requirements.
  • Follows the City's administrative systems and processes, ensuring that information is accurate, stored correctly and accessible as required.
  • Contributes to the development of processes and procedures that support the work of the Service Unit


Qualifications, Requirements and Experience:

  • Qualification in relevant discipline such as Certificate IV Training & Assessment.
  • Relevant experience in a similar role, including developing and delivering learning and development programs and on-the-job coaching.
  • Intermediate experience in the efficient utilisation of information systems and technology.


Skills and Knowledge:

  • Advanced training development, delivery and evaluation skills.
  • Intermediate coaching based on-the-job training skills
  • Intermediate computing, numeracy and literacy skills.
  • Intermediate organisational skills with the ability to prioritise competing tasks.
  • Advanced customer service skills.
  • Advanced communication and problem-solving skills.
  • Intermediate research and analysis skills.
  • Knowledge of blended learning methodologies and techniques
  • Knowledge of the practical application of occupational health and safety measures in the workplace including hazard identification in an office environment.

For further information please contact Orla Gillespie on 08 9217 0589 Email: orla.gillespie@chandlermacleod.com