Job Details
  • Reference376486A_1624833449
  • LocationNew South Wales
  • Job TypeContract
  • Posted30 days ago
  • ConsultantAshish Bhetwal

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage the Head of Training and Development for their business.

Position Overview

Responsible for design, development, implementation & maintenance of all strategies, structure, policies, procedures, plans, standards, actions and materials around orientation, induction, training & development designed to deliver capable, motivated employees and succession candidates to grow sales & profit across all brands locally and internationally.

Ensure that all company training standards meet or exceed industry standards with respect to cleanliness, equipment, compliance, food safety, occupational health & safety and maintenance while building and maintaining the company's reputation and culture.

Duties & Responsibilities:

  • Lead, design, deliver and evaluate companywide orientation, induction, training, and development including company and brand specific strategies, structure, policies, procedures, plans, standards, actions and materials through a framework, and the implementation of an annual training calendar and budget.
  • Develop, manage, maintain, and conduct systematic audits of the Operations Training Framework for the group, including the identification of opportunities, prioritization, design, development and delivery of e-learning, workshop sessions and other training programs, coordinate changes to manuals and tools and any other relevant updates ensuring training coordination across all designated sites and management of critical timelines.
  • Develop, manage, maintain, and conduct systematic audit of the Company's Learning Management System (LMS), recommend and action approved training program management including changes to training manuals and tools management, and compliance management.
  • Leads personal development activities including the Heartstyles 360 and Individual Development Plan (IDP) activities and oversees the delivery of succession plans. Collaborates with the Culture Engagement Manager on delivery of Heartstyles Culture Management improvement package
  • Manage, build, and maintain relationships with external partners including Mystery Shoppers, State Training Authorities, Australian Apprenticeship Support Networks (ASSN), RTO, Ceridian, World Manager, Typsy, World Learning Centre, and others
  • Work closely with the training team to design, develop and execute all systems, analytical processes and documentation related to training, development, certification, and performance analysis.
  • Work in consultation with management to set and achieve budget targets. Prepare reports, including performance analysis and provide insights to CPO
  • Participate in or run delegated training sessions, CPAs, and any other training & development workshops, cook-offs etc.
  • Establish the cross functional and intra functional processes and communications that ensure organizational alignment and collaboration with respect to achieving restaurant training and development objectives. Collaborate with Brand Operations, Culinary, Marketing, Procurement, Beverage, Labour Advisor, HR and Finance to deliver the agreed strategies, plans and outcomes.
  • Lead and manage the candidate sourcing and assessment, enrolment, sign-up, engagement, content creation, delivery, and reporting management.
  • Design and maintain training engagement surveys and ensure that they are conducted in accordance with set standards. Review satisfaction scores to ensure standard is at or above 85%. Recommend and action changes to ensure standard is met or exceeded.
  • Remain current on industry training and development trends, anticipate internal customer needs.
  • Works with the Chief People Officer on planning and implementing changes in staffing. Manages team members and identifies and mentors others to ensure growth potential and future succession planning. Ensures that all Training employees understand their accountabilities and have the ability to achieve them. Fosters a cohesive and supportive work environment, ensuring a high level of service that builds upon the culture including our promise, our vision, our passion, our success formula, how we work principles, how we lead principles, how we win strategies and other promises
  • Undertakes other relevant duties as directed by the Chief People Officer

Our Ideal candidate will have:

  • Degree level related education essential, preferably in a related field such as human resources, training, education, psychology or business.
  • Certificate IV in Workplace Training and Assessment is essential
  • Minimum 10 years overall training management experience with at least 3 years in a senior capacity with significant responsibility for administering an online Learning Management System (LMS), managing instructional design of training and development programs, including e-learning is essential. Experience with an operations training framework preferred.
  • Experience in a line manager operations role preferred, preferably more than 3 years within restaurant industry or related multi-brand multi-outlet service industry
  • Experience in corporate, collaborative and more complex environment essential.
  • Proven training and development innovation experience, in touch with latest training trends in adult-learning and socially diverse environment essential, preferably in a related service industry.
  • Able to contribute to development and implementation of strategy, structure, policy, procedure and systems is essential.
  • Demonstrated ability to deliver classroom training in a fun, high energy fashion where training transfer really counts is essential.
  • Demonstrated ability to lead, mentor and develop others, not necessarily in a line relationship is essential, preferably in a fast-paced matrix management environment.
  • Able to contribute to development and implementation of training management, cost analysis, standards, systems, and compliance essential.
  • Understands occupational health and safety standards essential preferably within the restaurant or related service industry. Understanding of food safety, cleanliness, correct equipment operating preferred
  • Prior experience in managing external providers preferred e.g., ASSN, STA, RTO etc.
  • Strong communication, interpersonal, influencing, collaborative and decision-making skills essential.
  • Strong computer skills essential - includes Microsoft Office, Google Suite, content authoring software such as Adobe Captivate or Articulate. Essential experience required in managing LMS, CRM, HRIS. Adobe Creative Cloud experience preferred.
  • High work ethic

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Ashish Bhetwal on 02 9269 8832 or email for further discussion.