Job Details
  • Reference396210A_1658983663
  • LocationMelbourne
  • SalaryAU$50000 - AU$55000 per annum + + Super
  • Job TypeContract
  • Posted11 days ago
  • ConsultantVedangi More
We're on the lookout for teleclaims data entry officers in Melbourne for our partners in the debt collection space.

Duties:
  • Home/motor claims lodgement using client systems (full training provided)
  • Answering customer queries regarding their policies
  • Accurate data entry
  • Handling up to 7 to 10 inbound calls per shift, may range from 15 mins to an hour each
Timings:
  • 8 - 4.30/9.00 to 5.30 shift times

Qualifications / Knowledge
  • Intermediate computer skills including Microsoft Office Suite
Experience - advantageous, not essential:
  • Previous work in collections, sales, customer service, front facing hospitality or conflict resolution
  • Proven experience working towards targets/KPI's
Capabilities:
  • Strong written and verbal communication skills
  • A firm, engaging and respectful telephone manner
  • strong attnetion to detail
  • Ability to work across different systems
  • Ability to follow established processes and procedures
  • Ability to work through problems to find effective solutions
  • A will to contribute to a team environment and offer ideas for process improvements
Attributes:
  • Willingness to adapt to the changing requirements of our client
  • Resilient nature with a high degree of emotional self-awareness and control
  • Ability to maintain a positive mindset when dealing with challenging and demanding interactions
  • Ability to separate out facts from emotion and effectively manage stress
  • High levels of attention to detail in all areas of work
  • Ability to think on your feet and make tough and timely decisions
  • Pride in personal brand with demonstrated self-motivation and drive
  • Flexible and open to change, understanding that knowledge is progression
  • Punctual and reliable with an understanding of impact absence has on the business
  • Accountability of one's own performance
Organisation Wide:
  • Willing - We commit whole-heartedly to our shared goals and are prepared to 'give it a go'
  • Ethical - We do the right thing by our clients, customers and people
  • Courageous - We challenge our thinking and the status quo
  • Accountable - We do what we say we will do
  • Respectful - We treat others as they would like to be treated
  • Exceptional - We are inspired to be the best in everything we do
And, act at all times in accordance with the company's Code of Conduct, policies and procedures, including those for health and safety, environmental management, quality management, business continuity and information security management system. Safety hazards should be reported immediately and where possible suggested improvements presented to the management team. Where required, ensuring that staff are assisted and supported with such compliance.


What's on offer:
  • Diverse team culture
  • Mental Health day
  • Cultural Holiday Swap

All applicants must have eligibility to work in Australia.

If this sounds like you please click APPLY or contact me via vedangi.more@chandlermacleod.com for a confidential discussion.