Job Details
  • ReferenceBH-143903-1
  • LocationSilverwater
  • Salary$30 - $35 per hour
  • Job TypeFull Time
  • Posted17 days ago
  • ConsultantSarah Borg
We are seeking a dedicated and motivated individual to our client, based in Silverwater for a full time 12 month Temporary assignemnt as a Customer Service Representative. This position offers an excellent opportunity to gain experience in a fast-paced and dynamic environment. The successful candidate will be responsible for providing exceptional customer service and supporting the Senior Technical Customer Liaison Officer.

Responsibilities:
  • Answering phone calls and addressing customer inquiries promptly and professionally.
  • Greeting customers and couriers onsite, providing assistance as required.
  • Responding to customer inquiries via email and phone, ensuring timely and accurate responses.
  • Handling Salesforce cases efficiently and effectively.
  • Booking new work jobs and ensuring smooth coordination.
  • Following up with customers to obtain acceptances of work jobs and quotations.
  • Liaising with key stakeholders and SLA vendors to provide updates on job progress, parts, or warranty repair work.
  • Notifying customers via email when there are changes to the status of their job.
  • Managing the booking and receipt of couriers, including completing customs paperwork for international orders.
  • Maintaining and updating various spreadsheets and databases.
  • Processing end-to-end work orders, including receiving and dispatching.
  • Organizing and maintaining the stores area in a sequential and orderly manner.
  • Clearing deliveries from the delivery dock.
  • Managing and filing job-related paperwork.
  • Providing support to the Senior Technical Customer Liaison Officer with overflow and delegated tasks.
Requirements:
  • Proficient computer skills, including Salesforce (highly desirable), O365 (Excel, Word, Outlook, Teams), and SAP.
  • Fast and accurate touch typing skills.
  • High level of computer literacy and ability to quickly learn new in-house systems.
  • Polished, professional, and courteous demeanor with excellent phone etiquette.
  • Reliable and punctual.
  • Positive attitude, willingness to learn, and take ownership of the role.
  • Ability to carry out manual handling tasks as required, including lifting and moving packages and equipment of various sizes and weights. Assistance and equipment are available for heavier items.
If you are a motivated individual with excellent customer service skills and the ability to handle multiple tasks efficiently, we encourage you to apply for this temporary full-time position. Please submit your resume and a cover letter highlighting your relevant experience and skills. We look forward to receiving your application.