Job Details
  • ReferenceBH-143903
  • LocationSilverwater
  • Salary$30 - $35 per hour
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantSarah Borg
Chandler Macleod are seeking an experienced Technical Customer Service Representative to join our client based in Silverwater for a full time 12 month temporary contract with potential extension.
The successful candidate will be responsible for providing excellent customer service to our clients and ensuring that all customer queries are handled in a timely and efficient manner. This role is a key point of contact for our customers and is essential in maintaining and growing our client base.


  • Answering phones and resolving customer queries
  • Greeting customers and couriers onsite as needed
  • Responding to customer enquiries via email and on phone
  • Actioning Salesforce cases
  • Booking in new work jobs
  • Chasing customers for acceptances of work jobs and quotations
  • Liaising with key stakeholder/SLA vendors i.e. re progress of parts or warranty repair work etc
  • Emailing customers when status of job changes
  • Booking and receiving couriers and completing associated customs paperwork (for international orders)
  • Maintaining and updating various spreadsheets and databases
  • Processing end to end work orders including receiving and dispatch
  • Keeping stores area in a sequential, orderly manner
  • Clearing deliveries from delivery dock
  • Maintaining/filing of job related paperwork
  • A willingness and physical ability to carry out manual handling tasks in regards to receiving and dispatch of work jobs
  • Computer skills including Salesforce (highly desirable), Office 365 including Excel, Word, Outlook & Teams, and SAP
  • Fast and accurate data entry
  • High level of computer literacy and ability to quickly pick up new in-house systems
  • Excellent communication skills
  • Reliable and punctual
  • Positive attitude and willingness to learn and make the role their own
If you have the skills and experience we are looking for, please apply today. We look forward to hearing from you. - Sarah