Job Details
  • Reference356170A_1584927136
  • LocationAdelaide, South Australia
  • SalaryNegotiable
  • Job TypeContract
  • Posted2 months ago
  • ConsultantChandler Macleod

Chandler Macleod is partnering with candidates and clients alike to unleash their full potential. Successfully working with leading operations throughout Australia, the team at Chandler Macleod is actively sourcing and placing candidates in the right roles using our 'Best Fit Methods'

Chandler Macleod are seeking experssions of interest for experienced Administration and Call centre Team Leaders within the Government and private sector. We are looking for Team Leaders that have experience in business support, admin and customer service.

Team Leaders provide support to their leadership groups by managing a team of service officers in their day-to-day operations. They provide support to the team, approve leave and allocate and monitor workload and performance. Team Leaders work with their leadership groups to resolve escalated issues, identify and address staff learning and development needs and implement change.

Duties may include some or all of the following:

* support your leadership team to manage the day-to-day operations of service officers, including supporting staff and their health and wellbeing, approving leave, monitoring attendance, workload and performance, and allocating work
* Identify and address staff learning and development needs, which may include coaching and training
* Manage operations to improve productivity.
* Prepare the staff roster and allocate work based on resources and priorities
* Monitor and report on the achievement of business outcomes, key performance indicators and quality assurance to assist management to support overall performance
* Check the work of service officers to monitor accuracy, quality of work and decision making against established performance standards
* Assist in the mentoring and training of new staff to build service delivery capability
* Exercise appropriate delegations in accordance with legislation and guidelines.

the ideal applicant will have knowledge and understanding of:
* Ability to manage large teams of staff and provide support and development
* Ability to plan, organise and prioritise work for self and the team.
* Understanding of diversity and cultural sensitivities
* Knowledge of legislation, policies, procedures and information management requirements relevant to the work area will be highly regarded
* Experience with Federal and State Government business systems and tools.
* Research, analyse and make sound decisions using appropriate judgement
* Confident with decision making and an ability to communicate this to your team
* Build relationships and engage with diverse groups of people
* Collaborate with other staff in immediate area and in other areas of the agency

You must be an Australian citizen and willing to undergo a pre commencement checks.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander People, disability and culturally and linguistics candidates are also encouraged to apply.