Job Details
  • Reference361223A_1596074034
  • LocationCanberra
  • Job TypeContract
  • Posted6 months ago
  • ConsultantKatherine Matthews

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS 6 Team Leader - Assessment & Intake on a contract for 12 Months, with potential extension.

Position Overview

The Team leaders are responsible for leading, developing and guiding staff. They provide a high level of support to their team/s, supporting staffing and workflow priorities, and monitoring performance, health and wellbeing. Team Leaders work with their staff to resolve escalated issues, identify learning and development needs and manage and implement change.

Team Leaders work under the limited direction of the Assistant Director, exercising initiative and judgement in the interpretation of policy and legislation in the application of practices and procedures. Decision making is substantially dependent on judgement, skills and knowledge. Team leaders undertake their work to achieve results in line with agreed goals and business plans.

Team Leaders manage their own work and that of the team/s in the context of competing priorities, including business planning, changes in workplace practices and business improvement strategies. Team leaders liaise with stakeholders and represent the Agency with credibility and professionalism.

Duties & Responsibilities:

  • Lead the day-to-day operations of the team/s including supporting work priorities, resources and workflow
  • Lead, guide and support staff including management performance, attendance and health and wellbeing
  • Develop staff capability through coaching, training, and work with the leadership group to identify staff learning and development needs
  • Escalate issues that adversely impact on policy, performance and/or service, including critical incidents.
  • Monitor and report work output and quality against established performance standards through analysis and reporting to Executive/s
  • Prepare and coordinate the staff roster and allocate work based on resources and priorities
  • Contribute to relevant business and people planning and development strategies to improve against key performance measures
  • Prepare a range of written material including guidelines, procedures, reports, and corporate documentation
  • Support innovation and lead team/s through changes in business and process improvement
  • Manage customer feedback and complaints, including assessing and resolving issues and incidences escalated by staff

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively you can call Katherine Matthews on 02 6268 9937 or email for further discussion.