Job Details
  • Reference394167A_1655446122
  • LocationMelbourne CBD
  • Job TypeContract
  • Posted14 days ago
  • ConsultantEman El Hessny

About the organisation:

Chandler Macleod is proudly partnering with a state government organisation that aims provide outstanding emergency healthcare for all Australians. There are opportunities available in Melbourne CBD.

About the role:

The Surge Support Officer role is a position that will provide administrative support and service delivery across operational performance, quality experience, community stakeholder management, health safety and wellbeing.

Working fulltime on-site on a rotating roster 4 days on and 4 days off, with overnight hours 2 days per week, some responsibilities include:

  • Provide effective technical or administrative services and communication under high volume and demand.
  • Undertake straightforward technical or administrative steps documented across the work unit's policies, procedures, and instruction manuals in a timely manner, ensuring all information available is accurate and complete for reporting purposes.
  • Coordinate documentation and complete data processing required for end to end record management.
  • Explain procedures and policies to colleagues, employees, supervisors, or other stakeholders so that routine activities or slight modifications to process requirements are helpful in achieving a positive, collective response to high demands.
  • Apply a fundamental understanding of the work unit's role, systems and functions, and the impact the tasks have on response outcomes
  • Support the delivery of operations objectives and plans.

About you:

Ideally you will have relevant education and experience in a similar role under Australian rules and regulations, as well as:

  • Experience in providing administrative support or customer service as part of a team
  • Advanced computer skills and proficiency of Microsoft Office suite applications including Outlook, PowerPoint, Word, Excel and the Internet.
  • Strong keyboard skills and excellent written communication
  • Effective interpersonal and influencing skills to gain acceptance and support of ideas, and the ability to modify style to accommodate situations, tasks and individuals.
  • Ability to actively participate as a member of a team and assist others to achieve work goals.
  • Ability to operate under pressure in a stressful environment and work effectively within tight timelines.
  • Judgement and maturity to ensure matters of a confidential or sensitive nature are handled and dealt with appropriately and diplomatically.



What's in it for you:

  • Full time hours within a 3-month contract
  • Melbourne CBD location
  • Rotating Roster - Overnight availability required 2 days per week
  • Work within a rewarding and respectable Government agency
  • Very generous hourly rate


How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

For more information, please click 'APPLY' to forward your profile and current CV through to be considered.