Job Details
  • Reference361001A_1595586637
  • LocationCanberra
  • Job TypeContract
  • Posted21 days ago
  • ConsultantSusan Nesbitt

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our Federal Government client is seeking to engage an APS6 Support Officer a contract until June 2021, with potential extensions of 2X 12 months.
Position Overview
The Employer Support and Service Protection team facilitate Defence's Employer Support Payment Scheme (ESPS) and manage Reserve Service protection complaints and policy matters. This position is essential to the successful operation of the ESPS, and contribute to Defence capability by ensuring the positive and mutually beneficial relationships between Defence and the Australian business sector who employ Reservists that will enhance Defence's ability to access the shared workforce.
Duties/Role

  • Perform and achieve complex eligibility assessment work within an integrated workforce of civilians and uniformed staff working locally and remotely. The position is accountable to ensure they have knowledge of and compliance with applicable legislative frameworks, government decision-making and Defence's mission and policy requirements in a regulatory environment.
  • Exercise both initiative and sound judgement in the interpretation of applicable legislation, policy and in the application of practices and procedures, and in identifying opportunities to improve current work practices and processes.
  • Gather and analyse information and data to undertake effective eligibility assessments, and will provide detailed assessment reports, articulating outcomes and developing appropriate responses to Reservists and Australian businesses.
  • Provide expert advice to Reservists, employers of Reservists and Defence units about the Defence Reserve Service (Protection) Act 2001. Responding to queries through email, and handling urgent sensitive phone calls about Reserve service matters.
    Qualifications / Skills / Experience Requirements
  • Excellent customer service skills and an analytical inquiring mind
  • Strong attention to detail and organisational skills
  • The ability to communicate with clarity and precision and skills to engage with emotional people with sensitivity and fairness
  • Ability to acquire new knowledge of systems and processes quickly and the capability to base judgements in evidence
  • Ability to work independently and collaboratively
  • Adapt positively to change
    Mandatory Requirements:
  • The successful candidate will be required to have a Baseline clearance.
    If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively you can call Susan Nesbitt on 02 6268 9935 or email susan.nesbitt@chandlermacleod.com for further discussion.