Job Details
  • Reference383614A_1637208448
  • LocationPenrith
  • Job TypeFull Time
  • Posted21 days ago
  • ConsultantAndrew Murphy

Chandler Macleod is seeking experienced Customer Service Superstars, from an amazing temporary contract position. Based in Penrith, so preferably lives in Penrith LGA, as office based role. Open to WFH, if you live outside of Penrith LGA, for the right fit, and your computer is compatible with RTO systems.

We are currently looking for a self-motivated, customer focused person to join our client's Contact Centre Team.

Key responsibilities will be answering emails, using the chat function, and making some outbound phone calls to customers to assist them in progressing their enrolment/answering existing students queries using a variety of systems.

We are looking for candidates with a customer focused attitude, but more importantly, someone who is task focused and can handle conflicting priorities. This position would suit someone who has admin experience, along with some form of customer service experience.

Your duties will include, but not limited to:

  • Data Capture
  • Customer Support and transactions
  • Managing customer interactions & enquires via inbound/outbound channels
  • Working through our different systems such as CRM, EBS and outlook.
  • Assist alternative team's i.e ATTP
  • Passing contact details to relevant teaching sections on behalf of students for follow ups in relation to their courses
  • Generating applications to enrolments and applying fee waivers.
  • Providing course details to students
  • Printing and posting Transcripts
  • Emailing relevant documents i.e COE, withdrawals, refund forms
  • EBS provisioning
  • Transferring calls to relevant departments in relations to the customer's request.

To be successful in this role:

  • Must have great attention to detail
  • Confident PC skills
  • Intermediate typing speed
  • Task and admin driven
  • Some form of customer service experience
  • Customer oriented attitude
  • Can hit the ground running with limited hand holding and can take instruction well
  • Able to deal with changing priorities and be able to multitask
  • Good organization skills

PRE-EMPLOYMENT REQUIREMENTS:

  • Hold a valid Working With Childrens Check
  • Pass the National Police Check
  • 2 References