Job Details
  • Reference355991B_1584499887
  • LocationCanberra, Australian Capital Territory
  • SalaryNegotiable
  • Job TypeContract
  • Posted15 days ago
  • ConsultantNeville Smith

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Stakeholder Engagement Officer on a contract until June 2020, with potential extensions of 2X 6 months.

Position Overview

Our Client is seeking an experienced Stakeholder Engagement Officer to assist the Business Development Manager in the team that manages the website and associated 13 28 46 Contact Centre.

The website is a single digital entry point connecting Australian business owners to information, grants, registrations and support from government. You would work within a multi-disciplinary agile team with content writers, contact centre administrators, data analysts, project managers, developers, and user experience designers. While you would work most closely with the Business Development Manager, you may be asked to assist other teams as required.

Current priorities include fostering greater collaboration with stakeholders to better position and the 13 28 46 Contact Centre as the government's single-entry point for business, and the development of a marketing strategy to increase awareness of and the 13 28 46 Contact Centre.

You would contribute to this through stakeholder engagement activities including setting up meetings, taking and distributing minutes, preparing briefings and talking points, preparing communications products, creating and updating stakeholder details in the department's CRM, attending events, and stakeholder analysis. You would also contribute to the preparation of service schedules and service level agreements.

Mandatory Requirements:

  • The successful candidate will be required to have (or be able to obtain and maintain) a NV1 clearance.
  • Extensive stakeholder engagement experience including the development of associated products such as briefings, talking points, minutes and associated communications products
  • Experience in developing social media and marketing strategies and associated products
  • Proven self-direction with organisation and planning skills and the ability to exercise initiative, discretion and judgement in working independently and as part of a team

Desirable Requirements:

  • Awareness of government priorities around service delivery for business and the digital environment for citizens and business ability to navigate a politically sensitive environment
  • Experience in designing service schedules and service level agreements
  • Experience in the use of Customer Relationship Management databases
  • Awareness of and the 13 28 46 Contact Centre

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively you can call Neville Smith on 02 6268 9916 or email for further discussion.