Job Details
  • Reference362633B_1599373951
  • LocationCanberra
  • Job TypeContract
  • Posted22 days ago
  • ConsultantLeanne Porter

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Sourcing Support Officer on a contract for 6 Months, with potential extensions of 6 months.

Position Overview

Sourcing Support Officer will provide first level support and advice to customers. They will respond to phone and email enquiries that cover a range of issues including procurement enquiries and technical platform issues. This position plays an integral role in the assessment of new sellers who seek to join the client. Sellers are assessed for their commercial, technical and financial capacity as part of our value for money assessment process. This role also manages the associated seller assessment workflow within the team and the broader operations program and also provide support and advice to buyers to assist them to use the platform effectively for their sourcing requirements. You will use your strong judgement to identify and escalate issues and matters to senior team members to ensure effective and timely resolution.

Our Ideal Candidate will have:

  • Experience in the management of stakeholders both internal and external to the service.
  • An ability to coordinate and manage a seller assessment workflow process.
  • Experience with talking to customers and responding professionally to customer issues and resolving these to the customers satisfaction in a prompt manner.
  • An ability to use judgement when assessing user issues and to use your understanding of the working environment for effective outcomes to customer needs.
  • Experience managing sensitive, difficult and complex problems relating to customer service.
  • Experience providing support in an agile environment.
  • A genuine understanding of the Commonwealth procurement framework including the Commonwealth Procurement Rules. (Desirable)
  • Experience assessing financial stability, governance arrangements and product offerings of businesses. (Desirable)
  • Experience in the assessment of case studies, references and supporting documentation. (Desirable)

Mandatory Requirements:

  • The successful candidate will be required to have a Baseline clearance.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively you can call Leanne Porter on 02 6268 9926 or email Leanne.porter@chandlermacleod.com for further discussion.