Job Details
  • Reference371537B_1616746111
  • LocationSouth Australia
  • Job TypeContract
  • Posted19 days ago
  • ConsultantChandler Macleod

Chandler Macleod have an upcoming 12-month temporary assignment (possible extension) with our Federal Government client for an APS3 Service Support Officer. This assignment is conveniently located in Eastwood and on a Monday to Friday roster, full time hours with possible overtime.

ABOUT THE ROLE

A Service Support Officer will provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities.

The key role for a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person (at front reception) or via telephone. The Service Support Officer will be required to exercise a degree of discretion to assist the clients with less complex requests. This may involve collaborating with others and connecting with other regional offices, relevant government or community services to deliver the best service offer.

Service Support Officers undertake their work to achieve results in line with agreed goals and business plans but will also be pro-active in developing and driving best practices in relation to the operating rhythm of the team.

KEY SKILLS AND PERSONAL ATTRIBUTES

  • Communicate in an effective way
  • Research and make sound decisions using appropriate judgement
  • Analyse and evaluate customer needs, requesting support as appropriate
  • Tailor services to customers
  • Understand and make connections with community, government and other services
  • Have the ability to prioritise work load and multi-task
  • Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
  • Support and train others, undertake ongoing training
  • In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
  • Work in and adapt to a changing environment
  • Demonstrate a high level of relevant computer literacy skills
  • Commitment to holistic customer service

Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position.

If you have the skills required and are available for an immediate start, please follow the "apply now" link below.