Job Details
  • Reference365844A_1605489399
  • LocationSydney
  • SalaryAU$28 - AU$30 per hour
  • Job TypeContract
  • Posted14 days ago
  • ConsultantElena Chau

Working with one of Australia's largest medical defence organisation with an objective to be the business and career partner of its members our client provides medico-legal protect and support, advice and legal representation in the event of a claim or complaint and many insurance products and services.

About the role:

  • Providing consistently superior services to our members and customers
  • Ensuring service expectations of members and customers are met in a fast-paced environment
  • Balancing the needs of external customers and the needs of the business to achieve service outcomes
  • Adhering to complex compliance and legislative requirements
  • Managing high volume of information on product, process and industry to ensure responsiveness to members needs
  • Handling the regular changes and training required to keep up to date

Key Accountability for the role includes:

  • Delivery of consistently superior service
  • Provision of quality work
  • Assist with data integrity
  • Identify continuous improvement opportunities
    o Contribute to the department
    o Occupational Health & Safety
  • Maintain accurate member database & records
  • Undertake regular reviews on member accounts
  • Assist with member account reviews and reconciliations
  • Participate in data clean-up exercises
  • Professional knowledge maintained
  • Input provided to the development and implementation of departmental business plans
  • Ideas, energy and enthusiasm offered
  • Professional ethics and standards maintained

Personal Qualities:

  • Assistance given to other team members
  • Passionate about providing great customer experience
  • Motivated with a positive attitude
  • Committed to continuous improvement
  • Flexible approach to work
  • Attention to detail
  • Customer Services experience
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with an ability to easily build a rapport with colleagues and members
  • IT literate - competent using Microsoft Suite
  • Strong administration skills

    If this is your next role, please get in touch with us or apply immediately !