Job Details
  • Reference393296B_1654038696
  • LocationBrisbane CBD
  • Job TypeFull Time
  • Posted29 days ago
  • ConsultantChantelle Smith

About the role:

People Advisory Centre (PAC) delivers a nationally consistent centralised advice and support service via telephone and email to staff. The service covers a broad range of people matters, including: HR policies, guidelines and related support tools. Pay and allowances, general employment conditions and performance management

Key duties:

  • Deliver excellent customer service by providing high quality nationally consistent advice on people-related matters using the PAC knowledge database
  • Liaise with staff using telephone and e-mail to provide accurate and timely advice on people
  • related matters
  • Consultation with senior PAC staff and specialist Services Australia People teams, provide
  • assisted services to resolve complex technical and/or sensitive queries escalated from PAC Service Officers
  • Prepare and escalate sensitive or multifaceted people related matters to the PAC Team
  • Supervisor and/or Zone based People Support teams

About you:

  • Knowledge and understanding of:
  • Privacy principles, Workplace Health and Safety policies and practices, and records
  • management processes
  • HR policies, procedures and employment related legislation
  • The agency's Enterprise Agreement
  • Contemporary human resource management practices


  • ASAP Start (pending federal clearance)
  • Contract until end of June 2023
  • Monday to Friday, full time hours (8.30-17.00)
  • Brisbane CBD location
  • Great team environment

*** To be eligible for this role you will need to be an Australian Citizen, and will be required to complete federal police and entry level checks ***

About the company:

As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. This is a great opportunity to work for a growing client focused organization. Become a part of this great team!