Job Details
  • Reference398011A_1662360896
  • LocationPerth
  • Salary+ Super
  • Job TypeContract
  • Posted21 days ago
  • ConsultantHayden Wadsworth

About the company:

As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. We are currently seeking an experience customer service administrator to work as a Service Desk Officer professional for a 12-month contract for a federal government department based in a Perth location.

About the role:

  • You will be responsible for coordinating departmental and provider system related enquiries
  • You will be processing systems tickets and ensuring resources information is up to date.
  • You will be providing general administration duties including basic troubleshooting and data collection
  • You will be accurately supporting the designation of requests and ensuring appropriate delegation and prioritising of requests.
  • You will be able to, in the absence of team leaders, be able to refer to established procedures and protocols to identify and resolve issues.
  • You will be able to assess when to escalate issues to technical and non-technical stakeholders to ensure effective and efficient outcomes.

About you:

  • You will have exceptional communication skills
  • You will ideally have experience in a customer service/contact centre role
  • You will have a good understanding of Service Desk Management Principles
  • You will have excellent delegation, prioritisation, and organisational skills
  • You will have the ability to diagnose and troubleshoot issues
  • You will be able to demonstrate a high level of relevant computer literacy skills

Benefits:

  • ASAP start
  • 12-month temporary assignment (with the possibility of extension)
  • $40 per hour + super
  • Full time hours Monday - Friday
  • Great team environment

*** Please note to be eligible for this role you must be an Australian Citizen, be willing to complete a Federal Police Clearance as well as obtain a Working with Children Card***